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Terms Conditions That Cover Your Account

These terms set out how your gomonkey888 account works — from how you fund it with Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are processed and what conduct is expected.

Applies to all account holdersCovers deposits, withdrawals & account conductTouch 'n Go eWallet, Boost, GrabPay includedAvailable where local law permits

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HOW WE HANDLE IT

Account Security, Data & Your Rights Under These Terms

These terms are not just a formality — they define how we protect your account data, how long we keep transaction records, and what you can do if you want to update or close your account. Players in Petaling Jaya or anywhere in Malaysia can request a review of their account history or ask us to correct inaccurate personal details by contacting support directly.

Data Retention

We retain your account data and transaction history for as long as your account remains active and for a period after closure, as required by our internal compliance process.

Account Security

Your account is protected by OTP verification on login and withdrawal steps. Never share your OTP or password — we will never ask for either through chat or email.

Cookie & Session Policy

We use session cookies to keep your account active while you browse and analytics cookies to understand how the platform is used. You can adjust cookie settings through your browser.

Requesting Changes

To update personal details, close your account, or request a record of your data, contact support via live chat or email and verify your identity using the OTP flow.

REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise a question about your account status, wallet transaction, or a specific rule that affects you — reach out through one of the channels below. We handle terms-related queries separately from general account help, so flag your message as a terms or policy question for a faster route to the right team.

What These Terms Actually Cover

gomonkey888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using an account with us, you agree to be bound by everything set out here. These terms apply to all activity on the platform — account registration, deposits made through Touch 'n Go eWallet, Boost, or GrabPay, wagering on any category from slots

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to sportsbook markets, and the withdrawal of any balance back to your linked wallet. Access to our services depends on whether your use is permitted under the laws that apply to you in Malaysia. We do not extend services to anyone where local law prohibits participation.
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Your account is personal to you — sharing credentials, running multiple accounts, or using third-party payment sources not registered in your name will result in a hold on your funds pending a full review. We keep a record of all deposit and withdrawal transactions; if a
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discrepancy arises, the transaction log held on our servers is the reference point. Any promotional offer you see on the platform is subject to its own specific conditions, which will be shown at the point of the offer. Where those conditions conflict with these general terms,
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the offer-specific terms take precedence for that promotion only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About These Terms

Below are the questions we hear most often from account holders about how these terms apply to their account, their deposits, and their rights. If your question is not here, the support channels in the section above are the right place to ask.

Yes. All deposit methods — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — are covered under the same terms. The payment method does not change your account obligations.

No. Deposits must come from a payment account registered in your own name. Third-party funding is a breach of these terms and can result in a hold on your account pending review.

Multiple accounts under the same identity are not permitted. Where we detect duplicate accounts, both may be suspended and any pending balance held until the review is complete.

Contact us through live chat or email, verify your identity via the OTP step we send to your registered number, and we will compile your transaction log for the period requested.

We may update these terms when necessary. Material changes will be flagged via a notification in your account dashboard before they take effect, giving you time to review them.

Raise it through the live chat with the topic set to 'Terms & Policy'. Quote the specific clause you believe was misapplied and our team will review the transaction or account action in question.

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